With the System E-Verify workflow, you'll have in-app access for the resolution of all E-Verify case statuses. Case types include Tentative Non-Confirmation (TNC), Photo-Match, Unconfirmed Data, Scan and Upload, and Manual Review. Cases that do not require action will be automatically updated to Closed. This feature allows admins to remain in the System, increasing efficiency and eliminating the need to switch between multiple systems.

If you aren't currently using the E-Verify integration and would like additional information about adding this functionality to your account, please reach out to your system admin.

To use this feature, your E-Verify account must have 'Web Services' functionality enabled. If you are unsure about your Web Services status, refer to this guide.

TAKING ACTION

Case types include: Photo-Match, Unconfirmed Data, Scan and Upload, Manual Review, Tentative Non-Confirmation (TNC), and Unable to Submit to E-Verify.

Click on any of these case types to go directly to that section. Cases not requiring action will be automatically updated to Closed.

E-Verify photo matching will prompt you to compare the employee’s photo document with a photo displayed during creation of the E-Verify case. This helps ensure that the document the employee provided matches the records available to DHS.

The four List A documents that will trigger photo matching are the U.S. passport, passport card, Permanent Resident Card (Form I-551), and Employment Authorization Document (Form I-766). When the employee chooses one of these documents, they will upload both sides of the document (or, in the case of a U.S. passport, copy the Passport ID page and the Passport Barcode page). If the employee’s Form I-9 information matches records available to DHS, E-Verify displays the employee’s photo from the document presented.

If needed, you can begin the photo matching process and navigate to the employee’s I-9 form in WorkBright. Click the E-Verify Case number on the right-hand side to open the action step. Review the photos displayed on-screen and compare them with the employee’s uploaded document images.

If you select No, this photo does not match, e-Verify will update the case status to Scan and Upload. If you select Yes, the photos match, the case will proceed without further action.

If you select Photo not present, you will need to follow additional instructions provided by E-Verify. This ensures that all possible scenarios are addressed during the photo-matching process.

To address the 'Unconfirmed Data' status, follow these steps:

If a new E-Verify submission was created instead of managing the existing case:\

If the 'Unconfirmed Data' page requests a passport number for an employee who does not have a passport:

For cases with an Unconfirmed Data status, E-Verify requests confirmation of the information entered on the staff’s Form I-9. When viewing a case in the Unconfirmed Data status, admins may either confirm that the information provided is correct or update the information in the displayed fields if it was entered incorrectly, then click “Confirm and Send to E-Verify” for further review.

Note: any updates to the displayed fields will only be sent to E-Verify and will not generate updates in other parts of the staff profile or forms. Admins are responsible for reviewing and confirming the accuracy of employee documents and information. The system does not automatically accept the documents. Detailed guidance on managing E-Verify cases is available in the WorkBright help resources.

For cases with a Scan and Upload status, E-Verify requests images of both sides of the most requested documents. For a U.S. passport or passport card, E-Verify will request an image of the Passport ID page and the Passport Barcode page. When viewing a case in the Scan and Upload status, admins can automatically submit the photos staff submitted for their Form I-9 documentation directly to E-Verify by clicking the "Send photos to E-Verify" button for further review.

For cases requiring manual review, E-Verify will return a 'E-Verify Needs More Time' response and, in most cases, provide a verification result within 24 hours. No action is required by the employer or employee during this time. Employers should check E-Verify regularly for status updates.

Cases returned from E-Verify as Tentative Non-Confirmation or TNC will appear in the E-Verify Summary on the Dashboard as 'E-Verify case Pending Referral (TNC)".

Clicking on the employee name will open details of the TNC case.

At this point, the system will notify the staff member that there is an issue with their eVerify case.

The staff member will log in to the WorkBright platform and be given the opportunity to review the Further Action Notice (FAN) from e-Verify that will let them know where the mismatch occurred on their I-9 data and which agency has reported the mismatch, DHS, SSA, or Both. From the Staff Action page in WorkBright, the staff member will need to confirm with an administrator whether an error in Section 1 or Section 2 of their I-9 caused the TNC mismatch.

If the I-9 requires correction, the administrator should guide the staff member in updating or resubmitting the relevant section. If the I-9 is correct, the staff member must decide whether to dispute the mismatch with the agency. If they choose not to resolve it, the case will be marked as Final Nonconfirmation.

If the staff member chooses anything other than that their Form I-9 is correct, you need to take action to either have the staff member resubmit the Form I-9 or edit the Section 2 data and update the Form I-9. These cases will be displayed on the dashboard as E-Verify case Pending Referral Bad Data (TNC).

Ensure the Social Security Number in the employee's profile is updated before they begin the new form to ensure accurate population.

If the staff member believes their Form I-9 is correct, they will need to indicate whether they will dispute the mismatch with the agency or agencies listed in the FAN. If selecting “I WILL NOT take action to resolve this mismatch”, that information will be sent to e-Verify, resulting in a Final Nonconfirmation status that you will need to close.

Once referred, WorkBright tracks updates from E-Verify. Possible outcomes include 'Closed Authorized' (no further action needed) or 'Final Nonconfirmation' (administrator must close the case with a reason).

If they choose to take action, the case will be updated to Referred, and the staff member will need to contact the agencies involved in the mismatch.

The audit trail will display that choice in your administrator view.

Once the case has been referred, the system will ‘listen’ for a status update from e-Verify as to how the agency with the mismatch has decided. The possible results are Closed Authorized, and no additional action is required by the employer

Or

Final Nonconfirmation: You or another administrator will need to provide a closure reason and Close.

In some cases, the I-9 cannot be able to be submitted to E-Verify. This will be indicated in the E-Verify status box on the staff Form I-9 page.

These are some of the reasons that this would occur:

To resolve issues caused by receipt-marked documents:

If there are multiple reasons, they will appear in the E-Verify status box.

If the first submission is closed but a new one does not go through, edit the I-9 form and save it to trigger a new submission. If this fails, request a new submission. Additionally, if you encounter a submission error, refer to this help article for detailed guidance.

Please refer to this article for more information about the manual resubmit E-Verify feature.