The Remote I-9 has a feature that allows the employee to redo sections 1 & 2 of the I-9 if it has been marked as a mismatch by the Authorized Representative.
You can activate the ‘Start Over’ function on your account by navigating to the Forms page on the Onboarding tab. Find the I-9 form and click ‘edit’ from the dropdown menu on the right-hand side.
From the edit screen, you will want to make sure the ‘Allow Staff to Initiate I-9 Resubmission’ box is checked, and you can save.
This will now allow them to start their I-9 again immediately if an Authorized Rep has marked their documents as a mismatch. The employee will see this page on their device in the event of a mismatch.
Additionally, if the wrong authorized representative or method was chosen, employees can update the authorized representative’s phone number directly in the system. This ensures that any errors in representative selection can be corrected promptly.
NOTE: We recommend leaving the ‘All submissions for this form MUST be reviewed in the inbox’ box unchecked so they can immediately complete section 2 as well.
If this box IS checked, then the employee will need to wait for an admin to approve their section 1 again before moving on to section 2.
Please click here for the Section 2 Staff Guide. Authorized representatives must be physically present with the employee during document inspection, verify the authenticity of the original documents, and sign Section 2 of the Form I-9 to confirm compliance. These guidelines ensure the integrity of the employment verification process.